We primarily use the Australia Post delivery network. For particularly large orders, we occasionally use courier companies. Orders are picked up from us at 3:30pm on business days. If you need your order ASAP it is wise to use our Express Post option, see below. Please note our dispatch policy during our “busy times” below. We are based in Canberra, the Capital City of Australia, so we are on Australian Eastern Standard Time (AEST).
If you need your order ASAP you can use our Express Post option, AUD$20.00 plus GST. We aim for but do not guarantee a next day delivery if you are in an Express Post serviced postcode and if not, your order will arrive faster than normal delivery. Scroll to the bottom of the page for a list of postcodes serviced by Express Post. Even if your postcode is not listed, if you choose Express Post we will prioritise your order and get it to you ASAP. We need to receive your order by midday to make our 3:30pm Australia Post pickup. If you need your order urgently choose Express Post on check out and then phone us on (02) 5105 5262 to ensure that we prioritise your order.
$10 Flat Rate Postage
Our flat rate postage within Australia is AUD$10.00 plus GST. We aim to have your order to you within 10 days. See the exception to this in “Our Busy Times” below.
International Postage (outside Australia)
Anywhere else in the world (outside Australia) we charge a flat rate of AUD$25 for postage. Overseas clients keen for a cheaper postage rate can email us for a special quote on postage (we will need your order and address details) and we will find you the cheapest postage contact us here. Customers from the US and Canada should go to our USA website. Customers from the UK and Europe should go to our UK website.
Posters are sent in a poster roll and sent separately to books purchased in the same order. Posters usually take a little longer to arrive (even when posted at the same time as books because they have to be manually sorted by Australia Post) so don’t worry, your poster(s) will arrive shortly after your books.
Our Busy Times
Please be aware that during our “busy times” i.e. end of Financial Year rush, end of school term rush or when Michelle Garcia Winner is in Australia, it may take up to ten days to dispatch your order. Australia Post delivery time is on top of that.
My order has not turned up
Expect to receive your order within 10 days of purchase – a bit longer during our “busy times” as explained above – contact us if your order fails to arrive.
We are a boutique business
It may sound trite but we do care about our customers. We are strong advocates for people with social learning challenges and want to serve you as well as we can. Do contact us by email here or by phoning (02) 5105 5262 (if calling from within Australia) +61 2 5105 5262 (if calling from outside Australia) with your questions about our resources, we are always happy to hear from you and will always make time to respond.
Australian Express Post Network
For next business day delivery, Express Post orders can be sent to all postcodes listed below. Even if your postcode is not listed, if you choose Express Post we will prioritise your order and get it to you ASAP.
|ACT & NSW||Canberra||0200-0250; 2600-2639; 2900-2920|
|Sydney and suburbs||1000-1404; 1411-1920; 2000-2249; 2555-2574; 2740-2786|
|Melbourne and suburbs||3000-3210; 3335-3338; 3340#; 3427-3429; 3750#; 3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3810; 3910-3915; 3930-3934; 3975-3977#; 8000-8899|
|Geelong and suburbs||3211-3220|
|Latrobe Valley||3825; 3840-3844|
|Gold Coast||2484-2490; 4210-4299; 9726; 9728; 9729|
|City of Toowoomba||4350; 4352*|
|Sunshine Coast Areas||4550-4601|
|Hervey Bay City||4655#|
|TAS||Hobart area||7000-7019; 7050-7053; 7055; 7172#; 7892|
|WA||From Social Thinking Australia to Perth CBD||6000-6005; 6800-6899|
|A note re WA||It can take a week for orders to reach WA. Choosing Express Post will get your order to you quickly.||Even for postcodes outside Perth CBD, Express Post is the best option for getting your order to you quickly.|