POSTAGE EXPLAINED

 

We use the Australia Post delivery network.  Orders are picked up from us at 4:30pm on business days.  If you place an order after midday or over the weekend or on a public holiday, your order will be packed and picked up the next business day. Please note our dispatch policy during our “busy times” below.  We are based in Canberra, the Capital City of Australia, so we are on Australian Eastern Standard Time (AEST).

Express Post

If you need your order ASAP you can use our Express Post option, AUD$20.00 plus GST.  We aim for but do not guarantee a next day delivery if you are in an Express Post serviced postcode and if not, your order will arrive faster than normal delivery.  Scroll to the bottom of the page for a list of postcodes serviced by Express Post.  Even if your postcode is not listed, if you choose Express Post we will prioritise your order and get it to you ASAP.  We need to receive your order by midday to make our 4:30pm Australia Post pickup.  If you need your order urgently choose Express Post on check out and then phone us on 0423 205 291 to ensure that we prioritise your order.

$10 Flat Rate Postage

Our flat rate postage within Australia is AUD$10.00 plus GST.   We aim to have your order to you within 10 days.  See the exception to this in “Our Busy Times” below.

International Postage (outside Australia)

Anywhere else in the world (outside Australia) we charge a flat rate of AUD$50 for postage.  Overseas clients keen for a cheaper postage rate can email us for a special quote on postage (we will need your order and address details) and we will find you the cheapest postage contact us here.  Customers from the US and Canada should go to our USA website.  Customers from the UK and Europe should go to our UK website.

Posters

Posters are sent in a poster roll and sent separately to books purchased in the same order.  Posters usually take a little longer to arrive (even when posted at the same time as books for some reason) so don’t worry, your poster(s) will arrive shortly after your books.

Our Busy Times

Please be aware that during our “busy times” i.e. end of Financial Year rush, end of school term rush or when Michelle Garcia Winner is in Australia, it may take 3-5 days to dispatch your order.  Australia Post delivery time is on top of that.

My order has not turned up

Expect to receive your order within 10 days of purchase – a bit longer during our “busy times” as explained above – contact us if your order fails to arrive.

We are a boutique business

It may sound trite but we do care about our customers.  We are strong advocates for people with social learning challenges and want to serve you as well as we can.  Do contact us by email here or by phoning 0423 205 291 (if calling from within Australia) +61 423 205 291 (if calling from outside Australia) with your questions about our resources, we are always happy to hear from you and will always make time to respond.

Australian Express Post Network

For next business day delivery, Express Post orders can be sent to all postcodes listed below.  Even if your postcode is not listed, if you choose Express Post we will prioritise your order and get it to you ASAP.

State  Location Postcode range(s)
ACT & NSW  Canberra 0200-0250; 2600-2639; 2900-2920
Sydney and suburbs 1000-1404; 1411-1920; 2000-2249; 2555-2574; 2740-2786
Gosford Region 2250-2263
Newcastle 2264-2310
Wollongong Area 2500-2530
VIC

 

Melbourne and suburbs 3000-3210; 3335-3338; 3340#; 3427-3429; 3750#; 3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3810; 3910-3915; 3930-3934; 3975-3977#; 8000-8899
Geelong and suburbs 3211-3220
Ballarat 3350; 3353-3356
Bendigo 3550; 3552-3556
Shepparton/Mooroopna/Kialla 3629-3632#
Seymour 3660-3661
Latrobe Valley 3825; 3840-3844
QLD

 

Brisbane 4000-4209
Gold Coast 2484-2490; 4210-4299; 9726; 9728; 9729
Booval/Ipswich Areas 4300-4305
City of Toowoomba 4350; 4352*
Strathpine/Caboolture 4500-4510; 4520
Sunshine Coast Areas 4550-4601
Maryborough City 4650#
Hervey Bay City 4655#
Bundaberg City 4670#
SA  Adelaide 5000-5199; 5800-5999
TAS  Hobart area 7000-7019; 7050-7053; 7055; 7172#; 7892
Launceston 7248-7325
WA From Social Thinking Australia to Perth CBD 6000-6005; 6800-6899
A note re WA It can take a week for orders to reach WA.  Choosing Express Post will get your order to you quickly. Even for postcodes outside Perth CBD, Express Post is the best option for getting your order to you quickly.